Shipping policy

NovaAnvil Shipping Policy

Last Updated: 08/10/2026

1. General Information

At NovaAnvil, every miniature is carefully produced, inspected, and securely packaged before beginning its journey to you.

As many of our miniatures are made to order, please keep both production time and shipping time in mind when placing your order.

2. Processing & Production Time

Most NovaAnvil miniatures are 3D printed to order.

Estimated production time: 3–7 business days.

During periods of high demand, large orders, or particularly complex prints, production may take slightly longer.

Once your order has been completed and dispatched, you will receive a shipping confirmation email with tracking information where available.

3. Shipping Methods

Orders are shipped from Cyprus using the shipping carrier and service selected by NovaAnvil or offered during checkout.

Where available, we use tracked shipping so you can follow your order after dispatch.

Available shipping methods and rates will be displayed at checkout.

4. Estimated Delivery Times

After your order has been produced and dispatched, estimated delivery times are:

Cyprus: 1–3 business days
European Union: 3–7 business days

These are estimates rather than guaranteed delivery dates.

Production time of 3–7 business days is separate from delivery time.

5. Shipping Charges

Shipping costs are calculated based on factors such as destination, package size, weight, and the selected shipping method.

The final shipping cost will be displayed during checkout before payment.

Free shipping is available on qualifying orders over €85, where offered.

6. Order Tracking

When tracking is available, you will receive your tracking number by email after your order has been dispatched.

Please allow some time after receiving the tracking number for the carrier's system to display the first tracking update.

7. International Shipping

NovaAnvil ships internationally to supported destinations.

International shipments outside the European Union may be subject to customs inspections, import duties, taxes, or other fees imposed by the destination country.

Unless otherwise stated at checkout, any applicable import duties, taxes, customs charges, or related fees are the responsibility of the customer.

Customs processing may also increase delivery times.

8. Incorrect Shipping Addresses

Customers are responsible for ensuring that their shipping information is complete and accurate before placing an order.

If you notice an error in your shipping address, please contact us as soon as possible.

Once an order has been dispatched, we may not be able to change or redirect the delivery address.

Additional shipping charges may apply if an order is returned because an incorrect or incomplete address was provided.

9. Delays

Although we make every effort to dispatch orders promptly, delays can occasionally occur due to circumstances outside our reasonable control, including:

  • Customs processing
  • Carrier disruptions
  • Severe weather
  • Public holidays
  • Peak shopping periods
  • International transportation delays

If your order appears significantly delayed, please contact us and we will assist you in checking its status.

10. Lost or Damaged Orders

Every NovaAnvil order is packaged carefully to protect your miniatures during transportation.

If your package arrives damaged, please contact us as soon as possible and provide:

  • Your order number
  • Photographs of the damaged miniature(s)
  • Photographs of the packaging
  • A brief description of the issue

If an order appears to have been lost in transit, please contact us so that we can investigate the shipment with the carrier.

Your applicable statutory consumer rights are not affected by this policy.

11. Contact Us

For questions regarding shipping, tracking, or delivery, please contact:

NovaAnvil
📍 Cyprus
📧 info@saepowerenterprises.com


Miniatures Forged for Legends.